A: Tours are available for prospective FT/enrolled families by appointment only. You can schedule a tour by emailing us at firstname.lastname@example.org.
Walk-In care families may get a brief tour of the facility, if they desire, at their very first check-in.
Q: You provide walk-in care on demand, so why do I have to Register my child?
A: As a fully licensed child care center, HourKids is required to Register every child we accept into our care, whether they will be with us for an hour, a day, or a week. Online Registration is easily completed from the comfort of your home. If you are unable to complete the Registration form online prior to your first visit, you will be required to complete it at your first check-in. ALLOW UP TO 15 MINUTES TO COMPLETE THIS REGISTRATION INFORMATION.
Registration is only required once, no matter how often you may use our care in the future.
Q: Are children required to be vaccinated to attend Hour Kids?
A: Yes. We will verify vaccines for children at the time of Registration.
Q: Do you do "sick care"?
A: No - HourKids does NOT accept sick children! HourKids can NOT accept sick children for care under any circumstance. If your child is being excluded from another child care program or provider due to illness, we are not a care option until your child is well; including free from fever, diarrhea, vomiting, etc. for 24 hours. Masking a sick child's symptoms with over-the-counter medications will warrant a call to pick up immediately. Families that attempt to bring in un-well children, will be deemed ineligible for future care services.
Q: How does billing and payment work?
A: Your charges for Walk-In Care are based upon the amount of time you schedule for care at check in. You are required to pay for care hours at check in. We accept all major credit/debit cards, cash, check and ApplePay.
For Traditional Care children, billing will be quoted at a flat rate based on your stated care plan. These charges are invoiced and paid through our automatic billing system. ACH payment is required for all enrolled Traditional Care families.
Q: What do we do at check-in, for walk-in care?
A: If you have already completed your child's Registration online (see above), your first check-in will take about 5 minutes. We will ask you for a bit of information about your child's stay with us then process your payment.
If you were not able to Register online in advance, you will be required to complete this information before we can accept your child into care. ALLOW UP TO 15 MINUTES TO COMPLETE THIS REGISTRATION INFORMATION. Registration is only required once, no matter how often you may use our care in the future, and future check-ins will only ask for the details on that day's care, along with your payment.
Q: Oh no, I'm running late and can't pick up my child until half an hour after my stated pick-up time!
A: You have a 10 minute grace period past the pick-up time you state at check in. Should you arrive after this grace period, you will be charged a "Late Pick-Up" fee of $1.00 per minute, calculated starting at your scheduled pick-up time. For example: picking up 15 minutes past your stated pick-up time will incur a $15.00 Late Pick-Up fee. "Full Day" rates include up to 9 hours of care, with applicable Late Pick-Up fees incurred past your stated pick-up time. Please plan your pick-up times accordingly.
Q: What about food and/or baby's bottles?
A: HourKids includes breakfast and afternoon snack in the price of care for all children present during these times. We will allow children to finish eating if they are sent in with a parent provided meal during a non-scheduled meal/snack time.
Center-wide lunch time is scheduled at 11:30 am. For evening care, dinner is scheduled at 6:00 pm. If your child will be with us during these times, plan to purchase a meal from us ($4.00) or send a bag lunch/dinner for your child. Purchased meals meet all current USDA guidelines and will include a whole grain, vegetable, fruit and protein. If your child has already eaten, let us know and we'll provide an alternate activity.
For infants and toddlers under age 16mos, parents must provide bottles (if applicable), lunch and/or dinner for their child if they are present during meal times. Parents must send all infant bottles pre-filled with just the formula powder/breast milk. All bottles and caps must be labeled. We can provide labels at check-in if needed. If sending formula, we will add filtered water to formula powder when it's time to feed baby. HourKids stores, prepares and serves items that contain wheat, eggs, milk and nuts. If your child has food sensitivities to these items, please plan to provide their snacks and meals.
Q: What about naps?
A: Each classroom offers a daily, scheduled rest period. For children that do not nap, or don't need to, they will be brought to a supervised classroom for quiet play until rest time is over. Parents of children over age 16mos that will be napping at HourKids are encouraged to bring in a small blanket for their children.
Infants will be allowed to nap as their needs dictate. Parents of Infants can send nap items such as pacifiers for their children. HourKids only follows nationally recognized safe sleep practices for infant in care, and all classroom teachers are trained in SUIDS and AHT prevention.
Q: What about my child's personal belongings? Pro tip: LABEL EVERYTHING
A: Each child over age 16mos, even our walk-in friends, will have a coat hook just outside their classroom where they will keep their belongings. Personal items such as sippy cups and toys may not be brought into the classrooms. Please plan to keep these items inside your child's bag or leave them at home. Infants will have a hook for their diaper bag and outerwear just inside the Infant classroom door. HourKids requires ALL belongings to be clearly labeled; hats, coats, shoes, bottles, pacifiers, diaper bags - EVERYTHING.