A: Tours for walk-in and traditional care are available by appointment during the hours of 9:30 am to 12:30 pm, Tuesday through Friday and on Saturday between 4-6pm. You can schedule one by emailing us at: Director@hourkidsmn.com.
Q: Are children required to be vaccinated to attend Hour Kids?
A: Yes. We will verify vaccines for children at the time of their first check-in.
Q: Do you do "sick care"?
A: No. Hour Kids does NOT accept sick children! Sick children can not be accepted for care. If a child is suspected to be sick with symptoms being masked by over the counter meds, parents will be called to pick up immediately. Families that attempt to bring in un-well children, will be deemed ineligible for our services. If your child is being excluded from another child care program or provider due to illness, we are not a care option for you until your child is well (children we care for must be fever free for 24 hours, have no body rashes, diarrhea, or vomiting etc.).
Q: You provide walk-in care on demand, so why do I have to Register my child?
A: As a licensed center, we are required to register every child even if they only need short-term care or need one visit. Registration is fast and easy on our website, just look for the "Online Registration" tab. If you are unable to complete registration prior to your first visit, you will be required to complete it at your first check-in. Registration is only required once, no matter how often you may use our care in the future.
Q: What do we do at check-in, for walk-in care?
A: If you have already registered your child online, your first check-in will take about 5 minutes. We will ask you for a bit of information about your child's stay with us then process your payment. If you were not able to pre-register online you will be required to complete this information prior to us accepting your child into care. ALLOW UP TO 15 MINUTES TO COMPLETE THIS REGISTRATION INFORMATION if you have not pre-registered at the "Online Registration" page above. Any following check-ins will only ask for the details on that day's care, along with processing your payment.
Q: How does billing and payment work?
A: We accept all major credit/debit cards, cash, check and ApplePay for all walk-in care. Your charges are based upon the amount of time you schedule for care at check in. You are required to pay for care hours at check in. Should you show up past your stated pick-up time, there is a 10 minute grace period. Pick-ups that are late by more than 10 minutes, will be billed up to the next quarter hour. If you purchase a full day, it is up to 9 hours, but we still need you to pick up at your agreed-to pick up time, or a 'late pick up' fee will go into effect.
For children with recurring attendance, billing will be quoted at a flat weekly rate. Quotes for long-term/FT or PT care will be given before enrollment, as they are dependent on each family's individual care needs and number of children enrolling. These payments are done through our weekly invoicing system.
Q: What about food and/or baby's bottles?
A: Center-wide lunch time is scheduled at 11:30 am, for evening care it is scheduled at 6:00 pm, please send a lunch or dinner for your child. Or you may purchase a bag lunch from us for $4.00, which includes a sandwich (pb&j or turkey and cheese on wheat) a fruit cup, a veggie cup and milk. For infants, parents will provide bottles (if applicable), lunch and/or dinner for their infant or toddler if they are present during schedules meal times. Parents will need to send all infant bottles pre-filled with just the formula powder/breast milk. They will be labeled at check-in. If sending formula, we will wait to add the water when it's time to feed baby. If your child has already eaten, let us know, we'll provide an alternate activity.
Hour Kids provides breakfast and both morning and evening snacks for all children present during scheduled meal times free of charge. We will allow children to finish eating if they are sent in with a parent provided meal during a non-scheduled meal/snack time. ** Food items and drinks will be also available for purchase. Q: What about naps?
A: For the long-term or permanently attending toddlers and preschoolers, each classroom will follow a scheduled rest period. For walk-in children that do not nap, or don't need to, they will be brought to the indoor muscle room or outside to play until rest time is over. Non-napping infants and young toddlers will remain in the infant or toddler classroom/s and will be offered alternate activities. Parents are encouraged to bring in small comfort items for any children that will be napping at Hour Kids. Parents can send nap items such as pacifiers for infants, but blankets can only be used for children over 16 months to nap with. We do have sleep sacks for the infant. Hour Kids only follows nationally recognized safe sleep practices for infant in care. All teachers are trained in SUIDS and AHT prevention.
Q: What about my child's personal belongings? Pro tip: LABEL EVERYTHING
A: For walk-in care: Your child will wear a paper id bracelet or a sticker with important pick up info on it. If your child is visiting for several hours and/or napping at Hour Kids, we recommend sending in a bag we can label, for their belongings. Children may bring in comfort items or lovies, if it will help soothe them while at Hour Kids. We request that you label every item with your child's first and last name; all bottles, bags, sippy cups, diaper bags etc. For long-term attendance: Your child will have a permanently labeled hook for their backpack and belongings to be kept in outside their main classroom.